Terms & Conditions

Virtual-Office.com.au hereby agrees to provide various Telecommunications Services to Client pursuant to the Terms and Conditions set forth herein and in the Service Agreement.


This agreement shall be for a term of 30 days and shall automatically renew unless 30 days prior written notice has been given to the other party; however, if either party is in material default of this agreement, the other party may cancel this agreement pursuant to the terms below.


Regular service shall initiate on the date set forth in the Service Agreement. Prior to the Initiation Date, Client shall pay to Virtual-Office.com.au the said Monthly Charge according to the package and website plus any Set-Up Fee.

In addition to the Monthly Charge, Variable Charges may be assessed pursuant to the Service Agreement.

All payments must be received by Virtual-Office.com.au no later than 14 days after Due Date. The Due Date for the Monthly Charge is the anniversary date of the service. The Due Date for the Variable Charges is 15 days after the invoice is generated.

Client shall, at all times, maintain a valid Credit Card(s) on file with Virtual-Office.com.au. Client hereby authorizes Virtual-Office.com.au to debit Client's Credit Card(s) to satisfy any and all amounts due Virtual-Office.com.au.

In the event Virtual-Office.com.au does not receive full payment within 21 days of Due Date, Client will be considered to be in Material Default of this Agreement and Virtual-Office.com.au shall have the right to immediately terminate service without waiving the right to collect any and all amounts then due plus all Late Fees that may accur thereafter. Virtual-Office.com.au shall also exercise the option to commence legal proceedings and list the default account with a credit rating agency. The listing will affect your future credit application in Australia and will remain on your file for a period of 5 years.


Cancellation request must be made anytime prior to generation of the next invoice. You shall be liable for any generated invoices and shall outstanding invoices will be processed as per our Payment procedure.


Any Setup Fee (waived or paid) will not be refunded in the event where refunds are being processed.

Mails and Parcel Handling

Virtual-office.com.au will ONLY assist in forwarding small parcels (eg for items purchased within Australia) for businesses that are registered in Australia.


Virtual-Office.com.au makes no representations or warranties, express or implied, of any kind to Client or third party regarding Virtual-Office.com.au's services. Virtual-Office.com.au shall use reasonable efforts to provide the agreed upon services however, in no event, shall Virtual-Office.com.au be liable to Client, or any third party, for any claims for loss or damages as a result of any action or inaction by Virtual-Office.com.au.

Virtual-Office.com.au will not be liable for any lost mail or delayed delivery as a result of our FREE reforwarding services via Australia Post. Client can opt for paid register forwarding service via Australia Post upon request.


Virtual-Office.com.au reserves the right to suspend or terminate your account without notice upon rejection of any charges or if your card issuer (or its agent or affiliate) or your bank seeks return of payments previously made to Virtual-Office.com.au or in any other event of non-payment of charges when Virtual-Office.com.au believes you are liable for the charge. Such rights are in addition to and not in lieu of any other legal rights or remedies available to Virtual-Office.com.au.


You agree to indemnify FES and Virtual-Office.com.au and each of its licensors and service providers from and against any and all liabilities, expenses (including attorneys' fees) and damages arising out of claims based upon use of your Virtual-Office.com.au account, including any violation of this Agreement by you or any other person using your account, any claim of libel, defamation, violation of rights of privacy or publicity, any loss of service by other customers, any infringement of intellectual property or other rights of any third parties, and any violation of any laws or regulations, including but not limited to any violation of any laws or regulations prohibiting unsolicited telemarketing phone calls.


The laws and jurisdiction of the state of Victoria, Australia shall govern any and all matters of dispute between Virtual-Office.com.au and Client.


Any telephone number assigned to Client by Virtual-Office.com.au shall remain the property of Virtual-Office.com.au.

These Terms and Conditions and the Virtual-Office.com.au Service Agreement set forth the entire Agreement between the parties. This Agreement shall be binding upon all successors and assigns of the parties hereto.

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